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Returns Policy
- Introduction
- We understand that occasionally you may need to return a product.
- This policy applies to all customers in Ireland.
- It covers orders made through our website, telephone, or email.
- This document does not affect your statutory rights as a consumer under Irish law, such as under the European Union (Consumer Information, Cancellation, and Other Rights) Regulations 2013.
- Returns
- You can return a product for a refund if:
- The product is unused, in its original unopened packaging, and in a resellable condition.
- You follow the procedures in this policy.
- No exclusions apply.
- If handling the product results in diminished value beyond what is necessary to assess its nature or function, we reserve the right to deduct that amount from your refund. Handling that goes beyond what would reasonably be allowed in a shop environment may lead to such deductions.
- You can return a product for a refund if:
- Returns Procedure
- You may cancel your order at any time within 14 days of receiving the products.
- To cancel, you must notify us in writing via email within the 14-day period. You can use our cancellation form or any clear written statement.
- If you cancel, you must return the products to us without undue delay and within 14 days of notifying us of the cancellation.
- You will be responsible for the direct cost of returning the products.
- Refunds will be processed within 14 days of receiving the returned products or, if we haven’t shipped the products, within 14 days of your cancellation notice.
- Exclusions
- The following products cannot be returned:
- Items made to your specifications.
- Custom-made or personalized products.
- Gift vouchers.
- The following products cannot be returned:
- Refunds
- We will refund the product price for any correctly returned item.
- We will also refund the original delivery charges related to the returned product.
- The cost of returning the product to us will not be refunded.
- Refunds will be made using the same payment method used for the original purchase, unless you request otherwise.
- Refunds will be processed within 14 days of receiving the returned products.
- Improper Returns
- If a product is returned contrary to this policy, and you have no legal right to a refund or exchange, we will not refund the product’s purchase price.
- Company Details
- This website is operated by Hansa Garden Ireland Ltd.
- We are registered in Ireland under company number CRO 725735, with our registered address at Merchants House, 27-30 Merchants Quay, Dublin 8, DUBLIN, Ireland.
- You can contact us by phone at +353 (0)567774010 or by email at [email protected].
- Cancellation Form
- Please cancel my order No____
- Product description:
- Order date:
- Delivery date:
- Your name:
- Delivery address:
- Date and signature:
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